Privacy policy

Club Desi – Privacy Policy

Effective Date: 01/10/2025

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1. Introduction

Club Desi (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Platform”).

We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

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2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, email address, phone number.

• Order Details: Items ordered, special instructions.

• Pickup Details: Preferred time for takeaway collection.

• Payment Information: Credit/debit card details (processed via secure payment gateways; we do not store card details).

• Device & Usage Data: IP address, browser type, app usage statistics.

• Location Data: For restaurant recommendations and service optimization (not for delivery tracking unless delivery is chosen).

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3. How We Collect Information

• Directly from you when you register, place an order, or contact us.

• Automatically through cookies and analytics tools when you use our Platform.

• From third parties (e.g., payment processors, restaurant partners) where necessary.

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4. Purpose of Collection

We collect personal information to:

• Process and manage your takeaway or delivery orders.

• Communicate with you about your orders and promotions.

• Improve our services and user experience.

• Comply with legal obligations.

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5. Use and Disclosure

We may share your information with:

• Restaurant Partners to fulfill your takeaway order.

• Payment Providers for transaction processing.

• Service Providers (IT, analytics, marketing) under strict confidentiality agreements.

We do not sell your personal information to third parties.

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6. Cross-Border Disclosure

If we transfer data outside Australia, we ensure compliance with APP 8 by taking reasonable steps to ensure overseas recipients do not breach the APPs.

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7. Data Security

We implement industry-standard security measures, including:

• Encryption of sensitive data.

• Secure payment gateways.

• Regular security audits.

However, no method of transmission over the internet is 100% secure.

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8. Access and Correction

You have the right to:

• Access the personal information we hold about you.

• Request corrections if your information is inaccurate.

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9. Cookies and Tracking

We use cookies and similar technologies for:

• Session management.

• Analytics and performance improvements.

You can disable cookies in your browser settings, but this may affect functionality.

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10. Direct Marketing

We may send you promotional messages if you have consented. You can opt out anytime by clicking “unsubscribe” or contacting us.

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11. Data Breach Notification

In case of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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13. Contact Us

For privacy-related inquiries or complaints: Email: admin@clubdesi.com.au